Terms and Conditions

Lees de Algemene voorwaarden (NL) hier

1. Introduction

S.o.P. Amsterdam (“we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the “TOS”). Please read the TOS carefully before placing any orders on www.sop-amsterdam.com. We recommend you should keep a copy of the TOS for future reference.

S.o.P. Amsterdam is registered in The Netherlands under registration number 59038802. Our registered address is De Clercqstraat 20-2, 1052 ND Amsterdam, The Netherlands. Our VAT number is NL120926532B01.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about the S.o.P. Amsterdam before you register to use this Site or any of this Site’s services. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

2. Registration

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@sop-amsterdam.com. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify S.o.P. Amsterdam immediately of any breach of security or unauthorized use of your account.
Please refer to our Privacy Policy for information about how we use your data.

3. Eligibility to purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the S.o.P. Amsterdam terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to S.o.P. Amsterdam, whose applications are acceptable to S.o.P. Amsterdam and who have authorized S.o.P. Amsterdam to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, S.o.P. Amsterdam reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to, where S.o.P. Amsterdam feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

4. Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. S.o.P. Amsterdam offers products for sale that are in stock and available for dispatch from our distribution center. S.o.P. Amsterdam will store a record of your transactions for a minimum of one year.

5. Pricing policy 

Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised from time to time. The Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

6. Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

7. Payment

We accept Ideal, PayPal, Visa, MasterCard, American Express, Maestro and any other methods, which may be clearly advertised on the Site from time to time. When selecting PayPal at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to www.sop-amsterdam.com. Payment will be debited and cleared from your account upon dispatch of your order by S.o.P. Amsterdam. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to S.o.P. Amsterdam, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.PNGleeg

8. Promotions codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

9. Insurance and delivery 

S.o.P. Amsterdam insures each purchase during the time it is in transit until it is delivered to your specified delivery address.
Please note that we aim to dispatch all orders within 48 hours, or 72 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. S.o.P. Amsterdam is not responsible for any delays caused by destination customs clearance processes.

10. Returns and exchanges

You have the right to cancel/return or exchange your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (, or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by email to: info@sop-amsterdam.com. We will issue you with a full refund of the product(s), shipping costs are for own account. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:14 days after the day we receive back from you any of the goods supplied. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]
You shall return cancelled orders to: S.o.P. Amsterdam, De Clercqstraat 20-2, 1052 ND Amsterdam, The Netherlands, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
With a return: You will have to bear the cost of returning the goods using track and trace.
With an exchange: We will reimburse the cost of exchanging the goods using track and trace.

11. Intellectual property rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below). Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

12. Content

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. S.o.P. Amsterdam tries to ensure that the information on this site is accurate and complete. S.o.P. Amsterdam does not promise that S.o.P. Amsterdam’ content is accurate or error-free.

13. No commercial use 

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

14. Complaints 

If you have a complaint, please contact info@sop-amsterdam.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

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